Help and guides

How can we help?

Short guides, one step at a time, with the exact names of the buttons to press. Pick what you want to do.

Common questions

Homeowners

What does it cost me?

The homeowner plan is free during early access. We'll tell you before any charge starts.

Can my builder see my budget?

No. Your budget is private to you. Each builder sees only their own quote, changes and payments.

Can I cancel something I agreed?

Yes. As a homeowner you have 14 days to cancel a quote, change or contract you agree away from the builder's premises, including in the app. The 14 days start the day you agree, or the day the last materials the builder supplies arrive. Press Cancel in Tidy Builder or tell the builder another way. They refund any payment within 14 days. If you asked them in writing to start within the 14 days, you pay a fair share for the work done up to then. Made-to-measure items, urgent repairs you called them out for and materials that can't be separated once fitted can't be cancelled.

Builders

What does it cost?

The business plan is free during early access. Your clients and subcontractors always join free.

Can my client see my costs and margins?

No. Costs and margins are private to your business.

Does it work on my phone on site?

Yes. It works in any phone browser and you can add it to your home screen.

Invited guests

Do I have to pay?

No. Taking part in a project you were invited to is always free.

Do I need to download an app?

No. Open the link you were sent on your phone and you are in.

Can I read it in my own language?

Yes. Choose your language when you join. Every message appears in it, with the original one tap away.

Account and billing

How do I cancel my plan?

From the Billing page in your account. During early access there is nothing to cancel.

Can I download my data?

Yes. Download a copy of everything about you from Settings.

What happens to my records if I stop paying?

Every party keeps read-only access to every agreement in their part of the project.

Privacy and recordings

Is anyone recorded without knowing?

No. Everyone present is asked before a site visit is recorded. If anyone says no, there is no recording.

How long are recordings kept?

They are deleted automatically after 12 months. The agreed points stay with the project.

Who sees my information?

Only the people in your project see what is shared there. Competing builders never see each other's prices, messages or names.

Step-by-step guides

For builders and trades

Run your jobs and get everything agreed in writing.

For everyone

Mistakes, languages, privacy and what's free.

Still stuck?

Email us and a person will reply.

hello@unclepolar.com