Privacy policy

Uncle Polar Limited runs Tidy Builder and is the controller of your personal information. We're a company registered in England and Wales (company number 17312029). Our registered office is 20 Wenlock Road, London, N1 7GU, United Kingdom.

For anything about your information, email hello@tidybuilder.com.

When a business uses Tidy Builder to keep its own records about its clients, staff or suppliers (for example invoices, timesheets or contacts), that business decides how that information is used. We look after it on the business's behalf. Ask the business about those records.

• Your account: name, email address, phone number if you add one, your language and how you'd like to be told about things.
• Your projects: site addresses, quotes, changes, contracts, drawings, materials, decisions, photos, documents, notes and messages, plus anything else you or the people you work with add.
• Agreements: when you agree or sign something, we record what you agreed, the words you ticked, your typed name, the time, your internet address and the browser or device you used. This is the proof both sides rely on.
• Site visits: recordings, made only after everyone present has agreed, plus the names of the people present, the written transcript and the points agreed.
• Business records: for businesses, things like invoices, payments, costs, timesheets, team schedules, enquiries and supplier details.
• Location: only if you tick “Record where I am” when clocking in or out. Otherwise we never collect it.
• Payments: Stripe handles card details. We only see that a payment was made and how much it was.
• Technical details: sign-in records and error logs that keep the service secure and working.

Some information is about people without an account: for example a tradesperson recorded at a site visit, a name in a message or a contact a business keeps. The person who adds it is responsible for having told them. A builder must get the agreement of everyone present before recording a site visit and the app records who was there. Anyone can ask us about information we hold about them, using the contact details above.

• To provide Tidy Builder to you (contract): your account, your projects, agreements, messages, reminders and the plan you pay for.
• To keep a fair record for both sides (legitimate interests): agreement records stay accurate and can't be changed, so nobody can dispute later what was agreed.
• To keep Tidy Builder safe and working (legitimate interests): security, preventing misuse and fixing problems.
• Where you choose (consent): recording site visits, recording your location, texts and WhatsApp messages and being listed in Find a builder. You can change your mind at any time.
• Where the law requires it (legal obligation): for example keeping financial records for tax.

We never sell your information. We don't use advertising or tracking cookies.

The people on your project. Everyone in a shared project space sees what's shared there. Competing builders never see each other's prices, messages or names. Private notes, costs and drafts stay with the person or business that made them. This is enforced in the database, not just on screen.

Services that help us run Tidy Builder. They only use your information to do this work for us, under contracts that protect it:

Anthropic doesn't use what we send it to train its models. We may also share information if the law requires it, or with a buyer if our business is ever sold. If that happens, this policy still applies.

A few services (Anthropic, which drafts and translates, Twilio and parts of Stripe) work in the United States. Messages sent for translation and site-visit transcripts sent for drafting go to Anthropic. When information goes there, it's protected by safeguards approved under UK law, such as the UK-US data bridge or the UK International Data Transfer Addendum.

• Your account and projects: while your account is open.
• Site-visit recordings: deleted after 12 months, or sooner if the business chooses. The written points are kept with the project.
• Agreement records: kept even after an account is deleted, because the other party relies on them as proof. They keep only the name you agreed under.
• Financial records such as invoices: 6 years, as tax law requires.
• Security logs: a short time, usually no more than 90 days.

You have the right to:

• get a copy of your information (you can download it yourself in Settings)
• have wrong information corrected
• have your information deleted (you can delete your account yourself in Settings)
• object to how we use it, or ask us to limit it
• take back any consent you gave
• have your information given to you in a form you can take elsewhere

To use any of these, email hello@tidybuilder.com. We'll reply within one month.

We only use cookies that keep you signed in and keep Tidy Builder secure. The app may also save a few pages and settings on your phone so it works without signal on site. There are no advertising or tracking cookies, so there's nothing to accept or turn off.

Information is encrypted on its way to us and where it's stored. Access is checked in the database for every record. Sign-in tokens for outside accounts are encrypted. If something ever goes wrong, we'll tell you and the Information Commissioner's Office when the law requires it.

Tidy Builder is for adults. We don't knowingly collect information about anyone under 18.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

If we change this policy in a way that matters, we'll tell you by email or in the app. The date at the top shows when it last changed. See also our terms of use.